Privacy Policy for Hoosier Handlebars LLC
Last Updated: May 15, 2025
This Privacy Policy describes how Hoosier Handlebars LLC ("we," "us," or "our") collects, uses, and shares personal information of users ("you" or "users") of our online ebike rental platform (the "Service"). By accessing or using our Service, you consent to the practices described in this Privacy Policy.
1. Information We Collect:
We collect different types of information from and about you, including:
- Information You Provide Directly:
- Account Information: When you create an account, we collect your name, email address, phone number, date of birth, and password.
- Rental Information: When you rent an ebike, we collect your billing address, payment information (credit card details are processed by Square), rental dates and times, and the specific ebike(s) you rent. For rental verification, HH LLC currently performs a visual inspection of the necessary fields on the renter’s driver’s license to confirm age and identity. The license is not copied or scanned and is returned immediately after inspection. HH LLC reserves the right to modify this practice in the future and will update this Privacy Policy accordingly if any changes are made.”
- Communications: If you contact us directly, we may collect your name, email address, phone number, and the content of your communication.
- Surveys and Feedback: We may collect information you provide in surveys or feedback forms.
- Information Collected Automatically:
- Usage Data: We collect information about your interactions with our Service, such as the pages you visit, the features you use, the dates and times of your access, and other usage statistics.
- Device Information: We collect information about the device you use to access our Service, including the device type, operating system, browser type, IP address, device identifiers, and mobile network information.
- Cookies and Similar Technologies: We use cookies, web beacons, and other similar technologies to collect information about your browsing activity and preferences. You can manage your cookie preferences through your browser settings.
2. How We Use Your Information:
We use your personal information for various purposes, including:
- Providing and Managing the Service:
- Creating and managing your account.
- Processing your ebike rentals and payments.
- Communicating with you about your rentals, including confirmations, updates, and support.
- Tracking the location of ebikes during rental periods for safety and security.
- Ensuring the proper functioning of our Service.
- Improving and Personalizing the Service:
- Analyzing usage patterns to improve our Service and user experience.
- Personalizing your experience, such as recommending specific ebikes or promotions.
- Developing new features and functionalities.
- Communicating with You:
- Responding to your inquiries and requests.
- Sending you administrative information, such as updates to our terms and policies.
- With your consent, sending you marketing and promotional communications about our services and offers. You can opt-out of receiving these communications at any time.
- Safety and Security:
- Verifying your identity.
- Preventing fraud and unauthorized access.
- Ensuring the safety and security of our users and assets, including tracking and recovering lost or stolen ebikes.
- Enforcing our terms and conditions.
- Legal Compliance:
- Complying with applicable laws, regulations, and legal processes.
3. Sharing Your Information:
We may share your personal information with the following categories of recipients:
- Service Providers: We share information with third-party service providers who assist us in operating our Service, such as payment processors, hosting providers, analytics providers, customer support services, and marketing platforms. These providers are contractually obligated to protect your information and use it only for the purposes of providing services to us.
- Payment Processors: Your payment information is securely transmitted to our payment processors to facilitate your rentals. We do not store your full credit card details.
- Law Enforcement and Legal Authorities: We may disclose your information to law enforcement agencies, government bodies, or legal authorities if required by law or legal process, or if we believe in good faith that disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
- Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transfer, your information may be transferred to the acquiring entity. We will provide notice if your personal information becomes subject to a different privacy policy as a result of the transfer.
- With Your Consent: We may share your information with third parties for other purposes with your explicit consent.
4. Your Rights and Choices:
You have certain rights and choices regarding your personal information:
- Access and Correction: You may access and update your account information through our Service. You can also request to access and correct any inaccuracies in your personal information that we hold.
- Data Portability: You may have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
- Deletion: You may request the deletion of your account and personal information, subject to certain exceptions.
- Opt-Out of Marketing Communications: You can opt-out of receiving marketing emails from us by following the unsubscribe instructions included in those emails or by contacting us directly.
- Location Data: You can control the collection of your location data through your device settings. If you disable location services, certain features of our Service may be limited.
- Cookies: You can manage your cookie preferences through your browser settings.
To exercise any of these rights, please contact us using the contact information provided below. We may require you to verify your identity before processing your request.
5. Data Retention:
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes retaining your information for account maintenance, processing rentals, providing customer support, improving our Service, and complying with legal obligations.
6. Security:
We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include encryption, secure storage, and access controls. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee the absolute security of your information.
7. Children's Privacy:
Our Service is not intended for children under the age of 16. We do not knowingly collect personal information from children without verifiable parental consent. If we become aware that we have collected personal information from a child without such consent, we will take steps to delete the information as soon as possible.
8. Links to Other Websites and Services:
Our Service may contain links to other websites or services that are not operated by us. We are not responsible for the privacy practices of these third-party websites or services. We encourage you to review the privacy policies of those websites and services before providing any personal information.
9. Changes to this Privacy Policy:
We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our Service after the posting of changes constitutes your acceptance of the revised Privacy Policy.
10. Contact Us:
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Hoosier Handlebars LLC
RideABike@HoosierHandlebars.com
812-964-5249